![]() It has the amenities needed to help busy travelers relaxed during a delay, but the lounge is not fancy and not any nicer than a US airlines’ lounge in the 2000s. My final thoughts, if you’re flying through or from Ireland, do not give yourself extra time for this lounge. While visiting, the shades were closed due to the sun glare, but I was able to move them for a quick second to snap this photo. If the shades are open there is a good view of the tarmac. IAG includes Oneworld partners British Airways and Iberia Airlines. The best part of this lounge are the views. Aer Lingus was founded by the Irish Government in 1936 but is now privatized and part of the International Airline Group (IAG). Shower room Close up of the awkward push-button shower. Unlike other lounges, these showers are far from luxurious and remind me of something from a campground. Needless to say, I did not spend much time in the shower. When I was there, I couldn’t get the water to stay on for more than 15 seconds at a time. The lounge showers features Irish VOYA products. In the main space there is a toilet, sink and shower. After 2nd day of being lied to booked flight home with another airline. For me, Aer Lingus is a hidden gem among the sea of higher profile international airlines in Europe. One room with a small bench for changing, and then another door which leads to the main room. Doors remain locked at all times and an attendant will unlock them for you. Customers have praised the airline’s customer service, punctuality, and value for money and value. The shower situation in the lounge is a bit strange. Aer Lingus generally enjoys positive customer reviews and ratings, boasting a 7 out of 10 on Skytrax an airline review website. There is seating, chairs to recline and relax in, a coffee bar, and showers. I don't know which infuriated me more, the fact that they openly admit that it's a waste of time or that they had the audacity to use the word "honestly" Apart from that, yes you guessed it, go online!!!!! Steer well clear of this airline if you plan on bringing luggage or possessions that you'd like to see again or expect any level of professionalism.Group seating with the business center in the background. Missing Cigarettes Aer Lingus claim they "fell out" but hope welcome me aboard soon? Did actually speak to their customer services and told "honestly you're wasting your time". All medication needs to be dumped for obvious reasons. Eventually did have to go on line and the baggage was delivered, but no, there's more The bag had been opened, personal medication opened and scattered around the case and 200 cigarettes missing. ![]() Asked where my baggage actually was, told to go online. So if you are flying aer lingus, chances are by October it should. If you got to the Irish news website rte.ie you will see some articles about it all. They cannot get baggage handlers or people to work and there has been anarchy at the airport as of late. Asked about process and what I was entitled to from a toiletries point of view (expenses), told to go online, asked when I could find out about when to expect my bag, told to go online. Dublin airport on the other hand is a shit show right now. When I went to Aer Lingus missing baggage I was told to go on line. So flying back from Isle of Man, my baggage failed to appear on the carousel. ![]() In this comprehensive review of Aer Lingus, we’ve explored various aspects of the airline, offering a deep dive into its services, fare structures, customer experience, and how it compares with known budget airlines. Our route from DUB to LAX this afternoon as EI145. Seat: 33G (economy) Aer Lingus A330-200 side view illustration by. Please do not fly with Aer Lingus, it's one of the worst Airlines.ĭelayed Baggage and Theft, unresponsive dismissive customer service Aer Lingus A Unique Position in the Air Travel Landscape. Dublin, Ireland (DUB) Los Angeles, CA (LAX) Sunday, September 22, 2019. I'm going to complain with Ombudsman, I've had enough, I had lots of problems because that night my flight got cancelled. I have contacted customer service through different channel like over the phone and social media and they don't even have a clue about the EU regulation and compensation. I submitted my claim at the beginning of September and I'm still waiting for a response. ![]() Now under the EU regulation 261 2004 I'm entitled to get a compensation on top of the refund I received as my flight was cancelled and delayed for more than 5 hours. They didn't even help me book the hotel or make any arrangements that night, okay, I paid from my own pocket as I was told I was going to get the refund for it, I submitted the claim for the refund and I got my money back. I had a flight cancelled back in August, my flight got rescheduled to the next day. ![]() Refusing to approve my compensation under the EU Regulation ![]()
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